When you arrive at the dealership, you will be welcomed by a “greeter.” Often, this person will take the vehicle identification number (VIN) and the vehicle’s mileage and write this on a form that is given to the service advisor. Your car is about to be driven away for servicing so remember to take your wallet, purse, computer, delicious iced mocha, and anything else you need. You will then meet with the service advisor. At Mohawk Auto Center we strive to be able to really take time with each customer to sort out what they need to be done. There will be times when the center is busy, and you may need to be a wee bit patient, but you will undoubtedly get 5-star customer service every time.

Often, the interaction will likely begin with the service advisor saying, “How many miles do you have on your car?” At this point, the service advisor is trying to assess what you’d like done and provide for you a list of suggested maintenance that they can do for you if you choose. You can answer, “There are 20,000 miles on my car, but all I want is an oil and filter change and tire rotation.” You are not obligated to do all the listed maintenance that is suggested, but know that if they think that something needs urgent attention they will definitely let you know.

Later, while inspecting your vehicle, the technician may sometimes notice additional items that need attention on your car, such as an oil leak or a worn hose. He then makes those recommendations to the advisor. They will go over what you would like done once the initial inspection is done. Once you have decided on what you want to be done they will bring you around to pay for your work and get to fixing up what needs fixing.

The process seems like it would be a lot before you actually get there, but Mohawk Auto Center is here to make your servicing experience as pain-free as possible. We’re here to help, so call today to make yourself an appointment.